• Order Processing: Once your order is placed, we’ll confirm and process it within 24 hours to ensure all details, such as your shipping address and selected bracelet, are accurate.
• Packaging: Each bracelet is carefully wrapped in protective material and placed in ZenFetti Serenity pouch with a branded box, care tips, and crystal-cleansing stones.
• Shipping Carrier: For U.S. customers, we primarily use USPS for fast and reliable delivery.
• Shipping Notification: Once your order ships, you’ll receive a tracking link to monitor your bracelet’s journey in real-time.

You can request a return or exchange within 7 days of receiving your bracelet. We provide sufficient time for you to experience the bracelet and its energy, ensuring your satisfaction. For re-sizing inquiries, please kindly reach out to info@zenfetti.com with your order number.

• Quality Issues: If the bracelet has defects, such as cracks or flaws, we’ll cover the shipping cost for the return and provide a replacement or refund.
• Not as Described: If the bracelet’s color, style, or size differs significantly from the description, you may request a return or exchange.
• Change of Mind: If you decide you no longer want the bracelet (within 7 days), you can return it, however, the shipping fee will be your responsibility.

For further assistance, reach out to our customer service team via email at info@zenfetti.com, or the contact form on our website. We’re here to ensure your ZenFetti experience is smooth and enjoyable!